Last updated: January 2025
Thank you for choosing Rehab2Go, the best place to book rehabilitation and therapeutic services delivered to your front door.
These Terms of Service ("Terms") constitute a legal agreement between you and Rehab2Go Health & Wellness Inc. ("Rehab2Go", "We", "Us" or "Our"). These Terms govern your use of this website (the "Site") and the services we provide in facilitating bookings for rehabilitation and therapeutic treatment ("Services"). By using the Site or Services, you agree to abide by these Terms.
Please read these Terms carefully and thoroughly. If you do not accept these Terms, you must not make a booking for any treatments.
You confirm that you are of legal age to access and use the Site and/or the Services and of legal capacity to agree to these Terms. You are not eligible to use the Site or Services if you are under the age of 16.
For eligible booking, the customer must provide:
Prices vary according to type and duration of treatment as described on the Site. Full payment is due upon completion of treatment session. Accepted payment methods are as described on the Site.
By making a booking you agree to provide complete, correct and true information including billing and payment information.
It is your responsibility to provide accurate information at time of booking. Failure to provide correct information may result in, without liability to you, a rejection of booking request, cancellation of booking or an inability of the booked therapist to provide treatment as requested.
Once your booking is accepted and confirmed, you will receive a confirmation email of your appointment.
By making a booking, you are responsible for:
You acknowledge that you do not have the right to cancel a Booking under statutory regulation. However, you are entitled to cancel Bookings in accordance with this clause.
If you change your mind about your Booking prior to the appointment time, then you may cancel your booking without making payment of the booking fee or any cancellation fee provided that you cancel the booking via Customer Support at info@rehab2go.ca:
If you cancel a booking within twenty-four (24) hours and two (2) hours prior of the start time of your booking or, where relevant, after the Grace Period has elapsed, we will charge you 70% of the booking.
If you cancel a booking within two (2) hours of the start time of your booking or, where relevant, after the Grace Period has elapsed, we will charge you 100% of the booking.
Therapist: Rehab2Go reserves the right to charge therapists a $100.00 fee for missed appointments and a $50.00 fee for late appointments.
We may waive our right to cancellation fees in our sole discretion where you have been unable to cancel a booking without incurring the cancellation fee for genuine reasons which were outside of your control.
If you wish to extend the time you have booked, the therapist will endeavour to fulfill your request subject to availability. If you are delayed and unable to meet your booked appointment time in excess of 10 minutes, you may be unable to receive your full allotted treatment time since this shall be subject to the therapist's availability.
Our Site and Services act as a communications platform for enabling the connection between individuals seeking to obtain rehabilitation and therapeutic treatment and individuals seeking to provide such services. Rehab2Go interviews and assesses therapists who wish to provide treatment services; however, Rehab2Go does not guarantee or warrant, and makes no representations regarding, the reliability, quality or suitability of such therapists or service providers.
You must not use the Site or the Services to do any of the following which is strictly prohibited:
Rehab2Go, the Rehab2Go logo, brand and all other trademarks, service marks, graphics and logos used in connection with the Site or the Services are our trademarks, registered or unregistered, protected by intellectual property law. No marks may be copied, imitated or used, in whole or in part, without our express prior written consent. All rights are reserved.
We facilitate booking of treatments only. We are not liable or responsible for fulfillment of any booking or performance of the therapist or therapeutic service provider.
Nothing contained on the Site or communicated via the Services constitutes, or is meant to constitute, advice of any kind. We are not a health care provider nor do we provide medical advice or medical treatment. The information presented on the Site and via the Services is not intended to diagnose health problems or to take the place of professional medical care.
We make no guarantee that the Site or Services is suitable for your intended use, error-free, timely, reliable, entirely secure, virus-free or available.
By using the Site or Service, you agree to hold Rehab2Go free from liability or responsibility for any damage that might arise out of the transaction between you and any therapists or therapeutic treatment service providers.
To the maximum extent permitted by law, our liability shall be limited to the amount of fees paid by you for a particular service requested. Use of this Site and Services is on an "as-is" and "as available" basis.
Nothing in these Terms will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in these Terms will exclude or limit our liability in respect of death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any matter which it would be illegal for Rehab2Go to exclude or limit its liability.
You agree to defend and indemnify us from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, that arise from or relate to your use or misuse of, or access to the Site and/or Service or otherwise from your violation of these Terms.
We may modify these Terms including fees and charges for Services or terminate use of the Site or Services at any time by giving notice of termination to you. We may also change, suspend, terminate or discontinue any aspect of the Site or Services including availability of certain features at any time for any reason.
If any provisions of these Terms are deemed or become invalid, the validity of the other provisions shall not be affected.
You agree that these Terms for all purposes shall be governed by and construed in accordance with Canadian law. You also agree, subject to the following clause, to submit to the nonexclusive jurisdiction of the Canadian courts as regards any claim or matter arising under these Terms.
Rehab2Go Health & Wellness Inc. is a company registered in Ontario, Canada.
If you have any questions about these Terms & Conditions, please contact us at info@rehab2go.ca or call 647-407-3422.